TERMS AND CONDITIONS
DCS Studio (Direct Conversion Systems)
Last updated: March 2026
1. Acceptance of Terms
By engaging DCS Studio (operated by Direct Conversion Systems, ABN: 29 663 395 410 and making any payment toward our services, you ("the Client") agree to be bound by these Terms and Conditions ("Agreement"). Please read this Agreement carefully before proceeding. If you do not agree with any part of these terms, you must not engage our services.
2. Services
DCS Studio provides a comprehensive startup digital package ("the Services") on a flat-fee basis. The Services include, but are not limited to:
Brand development — brand colours, typography, logo direction, and visual identity guidelines
Shopify website design and development — built using modular sections for long-term flexibility and ease of updates
Meta advertising setup and campaign launch assistance
Marketing assistance and strategic support for a period of two (2) months from the project commencement date
The specific scope of work will be outlined in the project proposal or onboarding documentation provided to the Client prior to payment. Any work outside this agreed scope may incur additional fees, which will be communicated and agreed upon in writing before work commences.
3. Payment
The total fee for the Services is AUD $2,500 ("the Fee"), payable in full upfront prior to the commencement of any work. Work will not begin until full payment has been received and confirmed.
All fees are quoted in Australian Dollars (AUD) and are inclusive of GST where applicable. International clients are responsible for any currency conversion fees or bank charges associated with their payment.
Payment methods accepted will be communicated to the Client at the time of engagement.
4. Refund and Cancellation Policy
Due to the nature of our services — which involve immediate allocation of time, resources, and creative work upon commencement — the following policy applies:
No Refunds: No refunds will be issued once work has commenced.
Commencement: Work is deemed to have commenced upon receipt of full payment and the Client's completion of the onboarding questionnaire or first briefing call, whichever occurs first.
Pre-Commencement Cancellation: If the Client wishes to cancel prior to commencement, a written cancellation request must be submitted to hello@dcsstudio.com. Cancellations received before work begins may be eligible for a full refund at DCS Studio's discretion.
DCS Studio reserves the right to terminate this Agreement and cease work if the Client is unresponsive for more than 14 consecutive days without prior notice, or if the Client engages in conduct that is abusive, unlawful, or otherwise prevents us from performing the Services. In such circumstances, no refund will be issued.
5. Client Responsibilities
The Client agrees to:
Provide all required materials, content, assets, and feedback in a timely manner
Respond to communications from DCS Studio within a reasonable timeframe (generally within 3 business days)
Ensure all materials provided to DCS Studio are owned by the Client or that the Client has the necessary rights and permissions to use them
Provide accurate business information required for brand and website development
Review and approve deliverables within agreed timeframes
Delays caused by the Client's failure to provide materials, feedback, or approvals may result in project timeline extensions and do not constitute grounds for a refund.
6. Intellectual Property
6.1 Client Ownership
Upon receipt of full payment, the Client is granted full ownership of all final deliverables produced under this Agreement, including but not limited to the brand identity, website design, and associated assets.
6.2 Portfolio Rights
DCS Studio retains the right to display the work completed for the Client as part of its portfolio, case studies, social media, and marketing materials. The Client grants DCS Studio a non-exclusive, royalty-free, perpetual licence to showcase the completed work for promotional purposes. If the Client wishes to opt out of this, they must notify DCS Studio in writing at the time of engagement.
6.3 Third-Party Assets
Where third-party assets (such as stock images, fonts, or Shopify themes) are used in the project, the Client is responsible for obtaining and maintaining the appropriate licences for ongoing use. DCS Studio will advise the Client of any such requirements.
6.4 Pre-Payment Work
Any concepts, drafts, or materials created by DCS Studio prior to full payment remain the intellectual property of DCS Studio until payment is received in full.
7. Shopify and Third-Party Platforms
DCS Studio builds websites on the Shopify platform. The Client acknowledges that:
A Shopify account and associated subscription fees are the Client's sole responsibility
DCS Studio is not affiliated with, endorsed by, or acting as an agent of Shopify or any other third-party platform
DCS Studio is not liable for any changes to Shopify's platform, features, pricing, or policies that may affect the Client's website
Any third-party apps, plugins, or integrations recommended or installed as part of the project may carry their own subscription fees and terms of service
8. Meta Advertising
DCS Studio will assist with the setup and initial launch of Meta (Facebook and Instagram) advertising campaigns. The Client acknowledges that:
The Client is responsible for maintaining and funding their own Meta Business and Ads Manager accounts
DCS Studio does not guarantee any specific advertising results, return on ad spend (ROAS), or campaign performance outcomes
Meta's advertising policies, platform changes, or account restrictions are outside DCS Studio's control and are not grounds for a refund
Ad spend is paid directly by the Client to Meta and is not included in the DCS Studio service fee
9. Two-Month Marketing Assistance Period
The Service includes two (2) months of marketing assistance and support commencing from the project start date. This assistance is provided via agreed communication channels (e.g., email, scheduled calls) and is limited to reasonable support related to the services delivered.
This support period does not constitute an ongoing retainer or management service. After the two-month period concludes, any continued support or services will be subject to a separate agreement and fees.
10. Limitation of Liability
To the maximum extent permitted by applicable law, DCS Studio's total liability to the Client for any claim arising out of or in connection with this Agreement — whether in contract, tort (including negligence), statute, or otherwise — is limited to the total amount paid by the Client to DCS Studio under this Agreement (AUD $2,500).
DCS Studio is not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, loss of profit, loss of business, or loss of data, even if DCS Studio has been advised of the possibility of such damages.
Nothing in this Agreement excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by any legislation where to do so would cause this Agreement, or any part of it, to be void. This includes consumer guarantees under the Australian Consumer Law.
11. Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.
12. Confidentiality
Both parties agree to keep confidential any proprietary or sensitive business information shared during the course of this engagement. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.
13. Warranties and Representations
DCS Studio warrants that:
The Services will be performed with reasonable care and skill
The deliverables will substantially conform to the agreed scope of work
DCS Studio does not warrant that:
The Services will result in any specific business outcome, sales performance, or revenue growth
The website or advertising campaigns will be free from errors or interruptions at all times after handover
14. Governing Law
This Agreement is governed by the laws of the State of Victoria, Australia. Both parties submit to the non-exclusive jurisdiction of the courts of Victoria, Australia, for the resolution of any disputes arising from this Agreement.
For international clients, DCS Studio makes no representation that the Services comply with the laws of any jurisdiction outside Australia. It is the Client's responsibility to ensure compliance with their local laws.
15. Dispute Resolution
In the event of a dispute, both parties agree to first attempt to resolve the matter through good faith negotiation. If the dispute cannot be resolved within 14 days of written notice, either party may escalate the matter through appropriate legal channels.
16. Amendments to These Terms
DCS Studio reserves the right to update or modify these Terms and Conditions at any time. The version of these Terms in effect at the time of your engagement with us will apply to your project. We encourage you to review these Terms periodically.
17. Entire Agreement
This Agreement constitutes the entire agreement between the Client and DCS Studio with respect to the Services and supersedes all prior discussions, representations, and agreements. No variation of this Agreement is valid unless made in writing and agreed to by both parties.
Contact
If you have any questions about these Terms and Conditions, please contact us:
Email: hello@dcsstudio.com
Website: dcsstudio.com